Nothing is sent anywhere. The letter is written inside your browser.
Tips before you send it
- Attach your booking, ticket, boarding pass and receipts.
- Send it to the airline's official customer relations address, not only to social media.
- Keep the reply. If there is none in 14 days, escalate to the regulator.
General information only
This guide is information, not legal or immigration advice. Rules and procedures change, so confirm with the official authority before you act. If you need legal help, speak to a qualified lawyer.
Questions and answers
Is my data stored?
No. The letter is written inside your browser and never leaves your device.
Can I use it for a travel agent?
Yes, change the company name. Also send it to the airline.
What if the airline does not answer?
Escalate to the aviation regulator or approved dispute scheme in your region, and ask your card provider about a chargeback if you paid by card.
Sources
- Your Europe: Air passenger rights
- UK Civil Aviation Authority: delays and cancellations
- US Department of Transportation: Aviation Consumer Protection
Facts were read in these sources on 2026-10-18. Reported means a news source said it and we could not confirm it on an official site.