ArrivalCardGuide
Airline and airport help: your rights and where to complain
Most travel problems have an official route to a fix. These guides explain your rights in plain words, what evidence to keep, and who to contact, starting with the airline and then the regulator.
Last checked: 2026-10-18
Offloading Checklist Pakistan: Free Travel Readiness CheckFree tool. Answer four questions and get a personal checklist of documents to carry, the arrival card to complete and questions an officer may ask. Private, printable.Read guideFlight Delayed, Cancelled or Denied Boarding: Your RightsEU and UK air passenger rights explained: when you get compensation, what the airline must provide, and the exact steps to claim and escalate a complaint.Read guideOffloaded at the Airport in Pakistan: Your Rights and Complaint StepsWhy passengers are offloaded at Pakistani airports, which documents to carry, what the 2026 court order and FIA order say, and how to complain.Read guideLost Passport Abroad: Step-by-Step GuideWhat to do if your passport is lost or stolen while travelling: police report, embassy emergency travel document, visas, flights home and how to prepare.Read guideFake Flight Ticket Scams: How to Check Your BookingHow fake travel agents sell reservations instead of tickets, the warning signs, how to verify a booking with the airline, and what to do if you were scammed.Read guideDenied Boarding for Passport or Visa Problems: Prevent ItWhy airlines refuse boarding for passport, visa or transit document problems, what rights you lose, and a pre-flight document check to avoid it.Read guideFlight Cancelled and Money Deducted? Check and Claim It BackWhy airlines deduct money when a flight is cancelled, what you can ask for in writing, refund deadlines by region, and where to complain if the refund is short.Read guideFlight Delay Compensation Calculator (EU and UK Rules)Free calculator that estimates EU and UK flight delay, cancellation and denied-boarding compensation, and lists the meals, hotel and refund rights you may have.Read guideFree Airline Complaint Letter GeneratorCreate a clear, formal complaint letter to an airline for a delay, cancellation, denied boarding, deducted refund or baggage problem. Free, private, works in your browser.Read guidePassport Validity Checker: 3 and 6 Month RuleCheck the 3 month and 6 month passport validity rule for your trip. Enter your expiry and departure dates and see if airlines may refuse boarding.Read guide
Where to complain: start here
| Problem | Who to contact | Official link |
|---|---|---|
| Airline delay, cancellation, denied boarding in or from Europe | The airline first, then the national enforcement body of the country where it happened | Your Europe: Air passenger rights |
| Flight problem on a UK flight | The airline first, then the UK Civil Aviation Authority route | UK Civil Aviation Authority: delays and cancellations |
| Flight problem in India | AirSewa grievance service, after contacting the airline | AirSewa |
| Offloaded at a Pakistan airport | FIA complaint channels (verify on the FIA website) | Offloading guide |
Before you contact anyone
- Keep every document: booking, ticket, boarding pass, receipts and messages.
- Write down times, names and what was said.
- Complain to the airline or agency in writing first. A written reply is your proof.
- Escalate to the regulator if there is no reply or you disagree with it.